Refund policy

Return & Refund Policy – Pixie Gems

At Pixie Gems, we want you to love your sparkle — but if something’s not quite right, we’re here to help!

✨ Returns

You have 30 days from the date of purchase to request a return for any reason.

To qualify:

- Items must be unworn or only minimally worn, with no visible signs of wear or damage.
- We cannot accept returns on items that show dents, scratches (including on plating), body oils, discoloration, or other signs of prolonged use.
- To request a return, email us at support@pixiegems.com with your order number and clear photo evidence of the item(s).

🔁 Please note:
We currently do not offer direct exchanges.
If you'd like a different item, simply:

1. Request a return following the steps above
2. Once approved and the item is received, we’ll issue your refund
3. You can then place a new order for the item you’d like

📦 Customers are responsible for return shipping costs.

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💫 Refunds

Refunds are available for:

- Items approved for return in unused condition
- Items that arrive damaged or defective (must be reported within 14 days of delivery)

All refund requests require photo evidence to assess the item’s condition.

Once your return is received and inspected, we’ll notify you via email. If approved, your refund will be issued to your original payment method within 5–10 business days.